Delivery & Returns
Returns
If for any reason, you are not completely satisfied with your purchase, you may return it for up to 60 days from the original purchase date -- BUYSKYPRO.COM will even pay for the return delivery if you are returning items that were delivered to a European Union address. Please note that while we do offer free return delivery to our customers in the European Union, we cannot currently offer this service to our international customers.
Returns are easy to do by accessing our Order History and clicking on the order you want to return.
Merchandise must be unworn, and in the original packaging. We'll also accept the return of incorrect or defective merchandise that meets the guidelines below:
Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received.
Defective Merchandise: Includes any item that does not perform as expected or exhibits damage not associated with normal wear. Does not include items that are the wrong size, colour, or style.
Exchanges
BUYSKYPRO.COM does not offer exchange on items. If you would like to exchange an item for a different one, simply place another order for the desired item and return the faulty item to us. See below for how to send a return to us.
As stated above, merchandise must be unworn and in the original packaging. We'll also accept the return of incorrect or defective merchandise that meets those guidelines.
Because of the time involved in dispatching and processing your return, we recommend placing a new order right away to ensure the item you want is in stock. Availability of items can change quickly--if you wait to place a new order until after your return is processed, items in your original order may no longer be available.
Please note that if the price of the item has changed since you placed your original order, BUYSKYPRO.COM will be happy to honour the previous price on your new order -just contact us.
Packing & Sending Your Return
The way you return an item to us will depend on whether you are returning an item you ordered yourself, an item you received as a gift, or an item you received by mistake. But each process is designed to be as easy as possible for you.
Any postage that you incur will be refunded when we receive your return.
Returning an item you ordered yourself
- Please use the BUYSKYPRO.COM cardboard box and the manufacturer's original package to return the item.
- Visit our order history, at http://www.buyskypro.com/order-history
- Click the order number
- Click "return products"
- Select the products you want to return and add an explanation
- Click "Generate a return authorization"
- Click "Print out" to get the return document that should be slipped to the package
- Follow the instructions on the document to ship the package
- If the item that you are returning does not have a pre-paid label and requires you to pay for return delivery, your return postage will be refunded when we receive your return package
- Customers outside the European Union will not be refunded for return delivery costs
All the returned packages should be sent using the Standard Delivery method provided by your national Postal service.
Returning an item you did not order
If you received an item that you did not order, please contact us via e-mail or phone for instructions on how to return the item.
Refunds on Returns Postage
Any postage charges incurred will be refunded back to you if the item was delivered to a European Union address. Please note that while we do offer free return delivery to our customers in the European Union, we cannot currently offer this service to our international customers.
Packing slip and Order Number
Finding the Order Number on Your Packing Slip: Look for a chain of characters located below your billing address: e.g., Order ID xxx-xxxxxxx-xxxxxxx.
Unfortunately, BUYSKYPRO.COM cannot be responsible for return packages lost in transit.
Allow four weeks from the dispatch date for your account to be credited and 1-2 billing cycles for the refund to appear on your credit card statement.
Product Recalls and Safety
BUYSKYPRO.COM takes its obligations as a retailer seriously and will, therefore, co-operate fully with manufacturers and national authorities in product safety matters.
When we are notified of a product recall by a retailer or a national or European authority, we stop selling the product as quickly as possible. We will also contact customers who have already purchased the item from us, by e-mail, to advise them of the measures put in place by the manufacturer or the authorities.